Some questions that might come up
My NTFS disk diapppears for Desktop when using Mounty
Microsoft NTFS for Mac by Paragon Software provides blazing fast, unlimited read/write access to Microsoft NTFS hard drives, SSDs or thumb drives formatted for Windows computers! A no-brainer upgrade for those installing macOS 10.14 Mojave, Paragon NTFS for Mac remains the best cross-platform utility money can buy, especially now that it plays nice with Apple’s new dark mode. Single License - Fastest file system driver on the market, even faster than macOS native read-only NTFS Driver - High performance read and write access to NTFS volumes on Mac. Full read/write access to any version of NTFS. Mac OS X provides limited support of NTFS, the primary file system of newer Windows PCs. Paragon NTFS for Mac removes these limits!
Unfortunately this is by design.
Mounty is using the Apple kernel driver. It allows read/write mount of NTFS drives only with the 'nobrowse' option. The mount point becomes hidden and disappears from Desktop and Finder menu. To make it easier to re-locate the drive I have added the 'Show in Finder' option in Mounty menu.
Mounty is using the Apple kernel driver. It allows read/write mount of NTFS drives only with the 'nobrowse' option. The mount point becomes hidden and disappears from Desktop and Finder menu. To make it easier to re-locate the drive I have added the 'Show in Finder' option in Mounty menu.
My USB stick will not re-mount. An alert is popping up telling me to re-attach the stick, but this doesn't help.
This can happen when the USB stick is not cleanly unmounted from the Windows PC. If you simply unplug the USB stick from PC without using the little tray icon to detach the hardware correctly, the volume will be marked as 'not cleanly unmounted'. There might be some dirty sectors left and Mac OS X will not be able to re-mount in read-write mode for that reason.
Suddenly all my files disappeared - please help!
This is usually happen when not all files are written properly due to an unmount operation not finishing. The NTFS partition might be marked as 'dirty' and the Apple NTFS driver cannot recover from that situation. Mounty will not delete anything by itself, please try to restore your files on a Windows PC using usual recovery s/w, i.e. chkdsk command line utility or professional tools like GetDataBack for Windows. If you do not own any Windows you can use tools for macOS that can deal with NTFS partition maintenance, like Paraogn Harddisk Manager or Tuxera Disk Manager.
Sometimes the files are grayed out and cannot be modified anymore.
This is because the file has extended attributes, refer to the Manpage of xattr for further explanation. If you open the file path in terminal application, you can list the attributes with
ls -l@ <filename>
, and remove those attributes with xattr -d com-apple.<attribute> <filename>, i.e.: xattr -d com.apple.FinderInfo testfile.txt
Unable to re-mount in read/write mode when trying to mount Windows 10 partition
If you try to mount a Windows System partition, Mounty might fail when Hibernation feature is enabled. There is a Fast Start feature in Windows which might be enabled by default, and this is causing the drive to be locked. Within Windows running, you need to run the command
powercfg /hibernate off
in an admin powershell and restart Windows to disable this feature and remove the lock to enable it for Mounty. Thanks to Art Schultz pointing that out. Table of Contents
I have just bought NTFS for Mac 14. Should I buy the Upgrade Assurance to get support of macOS Sierra after its commercial release?
No, your current license guarantees that you will get a free update to support macOS Sierra commercial version. However support of all succeeding macOS versions is not guaranteed. To get free upgrades of Paragon NTFS for Mac for all macOS versions from now on, you are offered to buy the Lifetime Assurance via the exclusive offer of your license upgrade. It is available in your MyParagon account. You have it registered, when buying your NTFS for Mac license.
I have a few NTFS for Mac licenses. Should I buy the Lifetime Upgrade Assurance for each of them?
Yes, you can buy Lifetime Upgrade Assurance for each of your licenses, if desired. However, you cannot use the same purchase link, because the Upgrade Assurance is only exclusively available for users of NTFS for Mac 14 and for 1-time purchase only. You should use exactly that purchase link, that is provided in your upgrade letter or MyParagon customer account for each particular serial number.
I cannot find Lifetime Upgrade Assurance for my NTFS for Mac 14 license.
Upgrade Assurance will be applied to your NTFS for Mac 14 license in a few moments after purchase. You will receive email from [email protected] with license information for all the bundled products. This means that the Upgrade Assurance has also been activated for your NTFS for Mac license. You can check it in your MyParagon account, “My downloads” section.
If you still can’t find Upgrade Assurance for your existing NTFS for Mac 14 serial numbers, please, make sure you used exactly that email, which your NTFS for Mac 14 is registered too.
This offer is exclusive, which means you can only register Upgrade Assurance to that very email, which was used, while buying your NTFS for Mac 14 license. If you used different email, please, contact our support team via your MyParagon account. We will help you to bind the licence correctly.
How can I tell which license is activated on my computer?
Please follow this article to find out on which device you activated certain license.
When buying the Lifetime Upgrade Assurance for my NTFS for Mac 14 license, I used email, which is not associated with my existing license. What do I do?
Paragon Ntfs High Sierra
Please, contact our support team via your MyParagon account. We will help you to bind the licence correctly.
What does this offer include for me?
The offer is exclusively available to existing NTFS for Mac 14 users and includes Lifetime Upgrade Assurance for it, as well as, the following products:
- ExtFS for Mac® 10
- HFS+ for Windows® 11
- ExtFS for Windows®
- NTFS-HFS Converter
All of these products, except for NTFS-HFS Converter, are also offered with Lifetime Upgrade Assurance.
I don’t need some products of this pack. May I refund them partially?
No, this is a pack offer and can only be refunded fully.
How do I get upcoming product upgrades for free, if I buy the Lifetime Upgrade Assurance?
We guarantee free product upgrades via MyParagon Account during the whole lifetime of each bundled product except for NTFS-HFS Converter.
What does Lifetime Upgrade Assurance mean?
It means that you will receive all updates for all major versions of the products, included in the pack for free. However, this offer does not include Upgrade Assurance for NTFS-HFS Converter. Keep in mind, that the purchase link can be used only once. After the purchase it will expire.
If I don’t accept this offer to buy the Lifetime Upgrade Assurance, do I need to pay again to receive NTFS for Mac 14 support for Mac OS Sierra?
No, if you don’t buy the Lifetime Upgrade Assurance now, we will release a free update for you which will include support for Mac OS Sierra. However, we do not guarantee, that support for further Mac OS versions than Sierra will be free.
Can Upgrade Assurance be refunded?
Yes, but in full, together with the bundled software.
Can I purchase Upgrade Assurance for other standalone products?
![Mac Mac](/uploads/1/3/4/1/134121107/873000670.webp)
Not at the moment, but we plan to extend this offer later to other products.
After purchasing the UFSD bundle, what else do I need to do?
Paragon Ntfs For Mac Update
There is no need to do anything, the products have been added to your MyParagon account.
CR: Misc, Customer Relation, ExtFS for Mac, ExtFS for Windows, HFS+ for Windows, NTFS for Mac OS X, Products for Mac OS X, Products for Windows
Tags: assurance, bundle, HFS+. Extfs, lifetime, ntfs, Offer, upgrade
Tags: assurance, bundle, HFS+. Extfs, lifetime, ntfs, Offer, upgrade
Paragon Ntfs For Mac 14 High Sierra
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